We use cookies to improve your experience and analyze traffic. By clicking "Accept All", you consent to our use of cookies. Privacy Policy

Back to home
Return & Refund Policy

We Stand Behind Our Products

We accept returns for both defective and non-defective items within 30 days of delivery. Here's everything you need to know.

30-Day Return Protection

Returns and exchanges accepted within 30 days of your delivery date — for both defective and non-defective products.

Eligible Countries

Shipping to
United States

Returns & Exchanges

Returns
Accepted for defective and non-defective products
Exchanges
Accepted

Product Condition & Window

Eligible condition
New (unopened or unused)
Return window
30 days from delivery date

Return Method

Method
By mail
Return label
Customer responsibility

Fees

Restocking fee
15% of the product price

Refund Processing

Processing time
Up to 15 business days after item is received

We Accept Returns For

  • Defective or broken items upon arrival
  • Items that stop working due to manufacturing defects
  • Non-defective items in new/unused condition
  • Products damaged during shipping

Not Eligible

  • Items returned after 30 days from delivery
  • Items damaged by misuse or improper installation
  • Used or opened non-defective products
  • Returns from outside the United States

How to Request a Return

  1. 1

    Email us at laortizmm@gmail.com with your order number and reason for return.

  2. 2

    Include a photo or short video if the item is defective or damaged.

  3. 3

    Our team will respond within 1–2 business days with return instructions.

  4. 4

    Ship the item back by mail — return shipping costs are the customer's responsibility.

  5. 5

    Once received and verified, your refund will be processed within 15 business days. A 15% restocking fee applies to non-defective returns.

Restocking fee: A 15% restocking fee is applied to non-defective returns. Defective items are refunded in full.

Questions? Reach us at laortizmm@gmail.com